Welcome to Bliss Tours and Travel Kenya. By accessing our website, booking a safari, or using our travel services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any booking or using our services.
Bookings and Reservations
All bookings are subject to availability and confirmation by Bliss Tours and Travel Kenya. A booking shall only be considered confirmed after receipt of the required deposit or full payment as agreed.
Clients are responsible for providing accurate personal and travel information during the booking process.
Payments
Payment terms shall be communicated during the booking process. Full payment must be completed before the commencement of the trip unless otherwise agreed.
Bliss Tours and Travel Kenya reserves the right to cancel bookings that remain unpaid within the agreed timelines.
Cancellations and Refunds
Cancellation requests must be submitted in writing through our official communication channels.
Refund eligibility may vary depending on the timing of cancellation, accommodation policies, transport providers, park regulations, and other third-party service providers involved in the booking.
Any applicable cancellation charges or non-refundable fees shall be communicated accordingly.
Travel Documents
Clients are responsible for ensuring they possess valid travel documents including passports, visas, identification documents, vaccination certificates, or any other required documentation necessary for travel.
Bliss Tours and Travel Kenya shall not be held responsible for denied travel due to incomplete or invalid travel documents.
Changes to Itineraries
While we strive to follow planned itineraries, Bliss Tours and Travel Kenya reserves the right to modify travel schedules, accommodations, routes, or activities due to weather conditions, safety concerns, government regulations, operational requirements, or circumstances beyond our control.
Any changes shall be made with the best interests and safety of travelers in mind.
Client Responsibilities
Clients are expected to:
- Follow instructions provided by tour guides and staff
- Respect local laws, cultures, wildlife, and conservation guidelines
- Maintain appropriate behavior throughout the trip
- Take responsibility for personal belongings and valuables
Bliss Tours and Travel Kenya reserves the right to remove any traveler whose behavior endangers others or disrupts the travel experience.
Health and Safety
Clients are responsible for ensuring they are medically fit to travel. Any medical conditions, dietary requirements, or special needs should be communicated in advance before the trip.
Participation in safari activities and excursions is at the client’s own risk.
Liability Disclaimer
Bliss Tours and Travel Kenya acts as a travel organizer and coordinates services provided by hotels, transport providers, airlines, parks, and other third parties.
While we aim to provide reliable and professional services, we shall not be held liable for loss, injury, delays, accidents, weather conditions, political events, natural disasters, or other circumstances beyond our reasonable control.
Intellectual Property
All website content including text, images, logos, branding, and marketing materials belonging to Bliss Tours and Travel Kenya shall not be copied, reproduced, or distributed without written permission.
Privacy
Any personal information collected through bookings or inquiries shall be handled in accordance with our Privacy Policy.
Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya.
Contact Us
For any questions regarding these Terms and Conditions, please contact Bliss Tours and Travel Kenya through our official contact channels available on our website.